Walter Sensing HMB, Nextdoor
I would also suggest taking a moment to drop a line to our State Senator, Jerry Hill. He is on the Energy, utilities and communications committee and has helped us with other matters of local concern.
You have to go to his website and use their email form in order to submit an email. Here’s the URL for his email: https://sd13.senate.ca.gov/
Just a sentence or two about how often service interruptions are occurring on the coast and how much you rely upon the service. He’ll know what your talking about.
I’m suggesting this in addition to contacting Comcast for a refund and some dissatisfaction sharing…
Warren Wolfeld HMB, Nextdoor REFUNDS
Followed Ellen Clark’s lead and requested a credit with Comcast for the outage. Successful. Everyone should do it, it’s quite painless. Copy and paste this into the Subject line of your chat: Can I have a refund for yesterday’s 18-hour outage at my home, and today’s outage as well.
They will apologize for the inconvenience, and will give you a small credit. Mine was about $7.50. Then copy and paste this (or something like it): Thank you. Could you please let your management know to expect about 20,000 refund requests, from everyone in Half Moon Bay that was affected by these two outages. The email campaign has already started.
They will apologize again and give you another $10 credit because you are a “loyal” customer.
Then say thanks, but what I really want is to return to the current promotional rate offered to new subscribers. (Check what that is before you start. For me I requested $49.99/month for 150 Mbps service). If he gives you a hard time, copy and paste this: I have other choices. There is AT&T, which has installed fiber right on my street. And Verizon hotspot, which now offers unlimited plans. Are you sure you can’t give me 150Mbps at $44.99/mo for 12 months?
He offered me something close, which I accepted. And he gave me the $10 credit as well.
Then also find a place to say: What I really want is for Comcast to build out some redundancy in your service link to our area, 94019. Right now there is only a single fiber connecting our area to the remainder of the SF Bay Area, and when that fiber gets cut, which has happened several times over the last year, we lose all connectivity, including to emergency services. Please forward this complaint to your management.
Maybe some good will come out of this if 20,000 people really do request their refunds!